Fix a problem with the Tuyo AI connection

Quick text guide

1. Identify whether the problem happens during connection, while reading information, or after preparing a request.
2. Check that you use https://mcp.tuyo.com/mcp as the connection URL.
3. If approval is unfinished, return to the original browser tab or start a fresh request if it expired.
4. If a feature is missing, refresh the AI app's connection and check whether it is available for your account.
5. Before retrying a send or conversion, check the existing request and transaction.
6. If you still need help, share the AI app name, Tuyo app version, time of the problem, and exact error message with support.

The wrong Tuyo app opens

Use https://mcp.tuyo.com/mcp and open the request in Tuyo. If another app opens, restart the connection from your AI app using this URL.

If you approved on your phone and the assistant is still waiting, return to the original browser tab. On a computer, keep that tab open while using the phone.

The assistant cannot read my account

A connection may need renewed approval. Reconnect through the AI app and check that Tuyo shows the account you intended to connect. If the problem continues, send support the exact error and the time it occurred. A connection error alone does not establish that your account is restricted.

A feature is missing

Refresh or reconnect so the AI app can discover the current features. Some actions also need to be available for your account.

Reading account information and preparing approval requests have separate availability checks. If you can read balances but cannot prepare a send or conversion, support needs to check that specific feature. Reconnecting cannot grant missing account permissions.

My balance or history looks incomplete

Specify the period and type of activity. The assistant may need to load more results. Ask whether a total excludes unavailable prices or uses another currency. A missing price is not a zero balance.

A send or conversion is stuck

Ask the assistant to check the existing request before creating another. A pending request needs your approval in Tuyo. Accepted means approved; the transaction still establishes completion. For a bank send, the bank payout has its own status.

If the request expired or you rejected it, the assistant can prepare another if you still want to proceed. Review the new request in Tuyo.

What to share with support

Share the AI app name, your Tuyo app version, when the problem happened, and the exact error. For a prepared send or conversion, include its reference if available.

Crop any screenshot to the relevant error and hide personal details. Keep recovery phrases, private keys, passwords, verification codes, and connection credentials private.

Connection setup. Available capabilities.