Send and convert money with an AI assistant

Quick text guide

1. Tell the assistant what you want to send or convert, including the amount and destination or asset.
2. For a conversion, review the estimate before asking the assistant to prepare the request.
3. Open the request in Tuyo and check the amount, destination, asset, network, and any costs shown.
4. Approve or reject the request in Tuyo.
5. Ask the assistant to check the resulting transaction for completion.

Preparing a send

The assistant can prepare a send to a Tuyo username, a wallet address, or a saved bank account, when available for your account. Provide the exact recipient. A person's name alone is not enough to identify a Tuyo account.

Saved bank destinations are accounts you send money to. They differ from the bank details used to add money to Tuyo.

Preparing a request does not move your funds. You review and approve it in Tuyo. If the amount, recipient, or funding source is wrong, reject it and ask for a corrected request.

Preparing a conversion

The assistant can estimate a buy, sell, swap, or conversion before preparing it. The estimate is the expected amount received, not a guaranteed final amount. Prices and costs can change before approval.

Tell the assistant which balance you want to spend. If you ask to receive a fixed quantity of an asset, the assistant may need to estimate the cost and confirm the amount to spend with you.

If Tuyo cannot find a route, the balance is insufficient, or the conversion cannot complete, the assistant should explain the problem before preparing a new request. A successful estimate does not guarantee later execution.

Understanding the request's status

• Pending means the request is waiting for your decision.
• Accepted means you approved it. Check the transaction for settlement or delivery.
• Rejected means you declined the request.
• Expired means the approval window ended without a decision.

Rejected or expired requests do not move funds through that request. A timeout in the chat does not establish the request's status. Ask the assistant to check the existing request before preparing another.

For a bank send, a successful Tuyo action does not by itself establish that the destination bank received the money. The assistant needs to check the bank payout status.

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